FAQ

Discounts: We know that discounts are cool and more to get that Óptimo furniture you love so much!
Customized products: Unfortunately, we don’t do customized products but here we are, happy and willing to help you with any of our products that probably can fix at your beautiful home
I need an invoice for my order: If you need the invoice of your order, just send an email to [email protected] with your tax data and will send it to you as soon as possible.
Production time: In Optimo all our pieces are handmade by our artisans, so each product is unique and has a specific process. For that reason, the time to have ready your order is between 10-15 working days, with this time we guarantee the best quality and the best finish touch for any of our products.

But we have some exceptions, we have some products already in stock and we can send them in 2-3 working days. These products you can find them in the section 48 HOURS PRODUCTS.
Shipping methods: Standard service

By one person, without an appointment. Both at the time of collection of the goods and prior to delivery of the product (generally the day before) you will receive a warning message. This is not by appointment so we recommend that you choose the delivery point depending on either your physical availability or a trusted person who will be at the delivery point.

The delivery will be made at street level, that is, at your door or at the main door of the building. Once the first message confirming the collection of the goods has been received at the craftsman's workshop, the delivery time is between 24 and 72 hours, depending on the location (+24h for the Balearic Islands and, for the Canary Islands, a minimum of 10 working days in total).

Bulky goods

To guarantee that your order will arrive in the best conditions, certain bulky products require delivery on pallets (i.e. they are insured on a wooden pallet for easy transport). Delivery will be made at street level by the carrier, who will not be responsible for collecting the pallet, this is because the pallet is considered part of the packaging of the product delivered.

If you do not have the means to place the product inside your home, we recommend contracting the Premium Service (currently available only for deliveries to mainland Spain and the Balearic Islands).

Premium Service

The product will be delivered right to the room you choose, and two specialized operators will move the goods there. You must previously arrange a time slot (usually two hours). Approximately 15 to 20 minutes before the carrier will call you to confirm availability. The delivery time is slightly longer than a standard delivery (24 to 48 hours more than usual) * service available only for mainland Spain and the Balearic Islands.
To change the delivery date: If you want the delivery date of your order to be later than the indicated time of 10-15 working days, send us an email to [email protected] and we will gladly schedule it as it suits you!
My order is not yet ready: The time of production of all our products is between 10-15 working days, because all the pieces are handmade and made from zero.

From Optimo we will send you a follow-up email with the different steps of the process, so more than likely, your order is working with normality and our artisans are working hard to send your order as soon as possible to your home.

We will put all our love and care in your order to meet your expectations… and if you have any questions we are here to help you.

Payment methods

For us, your security is essential. Therefore, we can guarantee several secure payment methods. Don't worry, they are all equally valid and safe on our website!

VISA
Mastercard
American Express
Apple Pay
Paypal

In addition, we give you the possibility of splitting the payment of your order through the Aplázame payment method, for which it is necessary to have a Spanish ID (- so far! We are working to have this same method for all Optimers worldwide ;)!) where you can select how many fees best suit your needs.

Any questions you have, please send us an email to [email protected] and we will find the best solution for you

Unavailable product

We know we have really nice products but sometimes they could be unavailable at the time you want them. These products are made by external providers of Optimo, therefore we cannot guarantee the date they are going to be available again

Do you have a physical store?

We have over 300 stores ready to welcome you if ever you are in town. Go to our Store Locator to find your nearest store.

I have not received all the products in the same package

Don’t worry Optimer! Both from Optimo and from the delivery company we try to get all the products of the order delivered in the same delivery. But sometimes, depending on the weight or the sizes, the transport company can organize more than one delivery, normally the next day.

Delivery time

Peninsula and Balearic Islands: We have a 24 hours shipment once your order has been already produced. The delivery company will contact you by email to confirm the delivery date and the tracking number, and in case it doesn’t work for you, it is possible to change it by yourself directly from the confirmation email.

International shipments: For EU shipments take between 4-5 working days. The delivery company will contact you to give you all the details and the tracking number, so you can follow up on the shipment.

How can I track my order?

Once the order has been sent from our workshop to your place, you can check the status with the tracking number. The transport company will send you an email with all the information available to check the shipment. If you have not received the email, please check the Spam box, because as is sent as an automatic email, sometimes they go directly to Spam.